Senior Operations Associate

Location: New York, NY

Department: CourseHorse

Type: Full Time

Min. Experience: Mid Level

About Us:

Based in downtown NYC, CourseHorse is the first marketplace that helps people discover & enroll in trusted local classes, ranging from casual programs like cooking & art, to professional courses like finance and programming. We believe that learning is the single greatest way to positively impact individuals & our society, which makes our goal simple: to make lifelong learning easier.

We've just raised an additional round of capital in order to attach rocket-boosters to this Horse, and we're seeking passionate, talented team members to get in on the ground floor & help steer us to the stars. 

Job Description:

Currently, CourseHorse aggregates 75,000 classes per month from over 1,500 different class providers.  Our major challenge is that we have to keep all these classes perfectly up to date on a near-real-time basis. Think for a moment – how would you solve this problem? If you're enjoying thinking about possible solutions, how you would monitor and improve them over time, and how your work would fit into the bigger picture of what we do at CourseHorse, then you'll love this job.  To give you a peek behind the curtain, we achieve results by combining a powerful suite of technology tools with a world-class offshore content management team. In this role, we'll show you the magic behind our operations, and then task you with working closely with our Operations Director to manage it and make it better every day.

Excellence in this role will open up leadership opportunities in the operations department, where you'll serve as an internal consultant to facilitate scale in other parts of the business.

Responsibilities:

  • Break complex tasks down into simple wiki-taught jobs that can be performed by people who have never done those tasks before
  • Build in performance measurement and standards into every task
  • Build and optimize content workflow processes for accuracy and efficiency, potentially leveraging 3rd party technologies
  • Hire, train, motivate and drive retention for a large team of offshore talent
  • Maintain incredible metrics & reporting across all work performed, that can be used to run root-cause analysis of problems and to identify opportunities for optimization
  • Identify ways that the offshore team can be leveraged to support other functions, like marketing, sales, and engineering
  • Perform all tasks with a deep understanding of the bigger picture of how content operations delivers value to our customers and schools

You will excel in this role if you:

  • Are hyper-organized, with the ability to manage multiple concurrent projects and hit deadlines with minimal oversight
  • Have a brain wired for creative problem solving and get a sick pleasure at implementing hacks that make life a little easier
  • Are an unbelievable written communicator, being able to break down complex concepts and processes into language that anyone can understand
  • Thrive in an environment with very little structure and new problems to solve every day
  • Have technical abilities (including HTML/CSS/JS/SQL) and/or data analysis experience (a plus)
  • Have experience working for a technology startup or ecommerce company (a plus)

How to know if CourseHorse is a good fit:

  • You’re looking for more than just a job – you have a desire to help build something real
  • You want to get in at the beginning, build from the ground up
  • You want ownership over what you produce
  • You’re naturally curious and love learning
  • You’re willing to help out as needed, regardless of role or title
  • You like to move fast and are comfortable with failure
  • You enjoy and know how to get stuff done in a rapidly changing environment
  • You want to be friends with the people you work with
  • You like fun (sometimes fabulously witty) environments, and want to work in downtown NYC

Compensation / Perks

  • Competitive salary & stock options
  • Monthly class scholarship
  • Snacks covered
  • Powerful hardware/software support
  • Flexible vacation (and yes, we all actually use it!)
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